EC Pro and RE Payment and Refund Policy

^{All bookings must be made in advance and paid for in full at the time of booking to secure the session. Payment may be made by credit or debit card. There is no charge for paying by credit or debit card.}  

^{All cancellations must have a minimum of 24 hours notice or they will be subject to a 100% cancellation charge.}

^{Wow Design Solutions Limited trading as EC Pro is unable to issue refunds and will only issue customer account credit in accordance with the refund and cancellation policy of the yard, school, or Livery using the EC Pro system.}

^{Customers may be able to access a refund by contacting the yard, school or Livery directly the Merchant of record for all transactions is Rockstar Equine, and they shall be liable for all refunds and chargebacks.} 

^{Please ensure when purchasing block bookings and tokens that you are aware of their expiry date. If Lessons are booked using a token after your expiry date and the lesson is cancelled with 24 hours' notice the token will STILL EXPIRE.} 

Refund Policy

EC Pro (Wow Design Solutions Limited) does not issue refunds. Any refunds or account credits are subject to the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.

Please contact the Yard, School or Livery directly. Rockstar Equine is the Merchant of record for all transactions and is responsible for refunds and chargebacks. If dissatisfied with their complaints or refund procedure, you may seek further action.