If you need to cancel a lesson, then you must do this via your account (see below). We do not take cancellations on the phone. We have a strict 24-hour cancellation policy. If you wish to cancel the lesson with less than 24 hours notice from the lesson start time then you will not receive any credit on your account, nor will you receive a refund.
If you cancel with more than 24 hours notice, then the full amount paid for the lesson will be given as credit to your account. This credit can be used towards any future booking at Rockstar. The amount will show on your 'Account' page as well as in your basket.
Once a voucher has expired it cannot be used, exchanged or refunded. The purchaser of a voucher may request an extension of the voucher expiry date. This must be done before the original expiry date. There is an extension fee of £25.00. Extensions will be reviewed on a case-by-case basis but we cannot guarantee that extension requests will be granted.
You'll need to log on to your account. Then go to 'My Lessons', and click the 'Cancel Lesson' button next to your chosen lesson. A pop up will then display which will state whether you have cancelled within the required notice period and will or will not receive credit.
You will then be asked to confirm your cancellation by clicking 'Ok'. A message will show, approving your cancellation. You will also receive an email to confirm your cancellation.
If you have cancelled within the 24 hour time frame you'll receive your credit on your account within a few minutes.
Licence Holder - Kay Scott - Jarvis South Staffs Council Number 18/00150/RIDEST
